Politique de remboursement

We understand second opinions, and definitely understand being charmed by another rug.

RETURNS

If that happens, get in touch with us within 48 hours after you receive your rug, and we’ll renew it or refund you the full price.

You may exchange your delivered rug for a new one, or ask for a full refund if you contact us within the 30-day limit. shipping fees are not included and returns after the 30-day limit are not accepted. The cost of return shipping, if you receive a refund, will be subtracted from your refund.

EXCHANGES

The returns should be mailed to the address below, without any sign of different tears or wears than how the rug was originally described. You may deliver the item personally, via registered post, or courier.

NOMAD33, Rue Mohamed El Beqal N191 Res Honest Signature, Store N4, 40000 Marrakech - Morocco

SALE RETURNS

Items purchased on a sale are final and definitive. The items cannot be returned.

LATE/MISSING REFUNDS

The refund process may take some time before your bank account is successfully replenished.

In a case where it took more than expected; first, check your bank account, then you must contact your credit card company and make sure the refund isn’t held back on your part. If you have gone through this process and still have not received your approved refund, please make sure to contact us.