Do you support international shipping?
Yes. But we will require you to email us with the item’s information and your shipping address. We will get back at you with a shipping quote. If shipping fees are less than what we estimated, we’ll refund you the difference.
Please note that customs duties, import tax and clearance charges for all international orders are your responsibility. These fees are not included in the listed rug price.
Do I have to pay for sales taxes and duties?
Domestic orders shipped within Morocco are not subjected to duties, import taxes and clearance charges. However, we will apply a sales tax at check-out for customers living in Morocco.
International orders outside of Morocco do apply an import tax, duties and clearance charges. These fees are not included in the listed rug price.
How much time does it take for my rug to arrive?
Items that are in stock usually take 3-10 business days for them to arrive. Typically, the rug will be shipped the day after we process your order and payment. However, if you’re in a rush, you may email us before placing your order. We will discuss your needs within the email as well as our ability to meet your needs.
Refer to our Shipping and Returns pages for more information.
Depending on the size, custom rugs usually take 8-15 weeks to make. And similar to in-stock items, if you’re in a rush to receive your rug, email us before placing an order and we’ll discuss your timeframe and whether or not we’ll be able to fulfil your needs.
What’s the return policy?
Get in touch with us within the first 48 hours after you receive your rug, and we’ll exchange your delivered rug for a new one. It is important to note that shipping fees are not included if you decide to return a certain item, and are therefore responsible for paying the shipping fees and taxes (if applicable).